Our Story

About KITSU Eye Care

The inspiration for KITSU Eye Care first came in 2006 when Dr. Miller was living in Japan and experienced first hand the unique customer service style known as Omotenashi おもてなし

Omotenashi is made up of many components that we have turned into our core values:

• Kikubari 気配りor Anticipation: More than just empathy, kikubari means that we anticipate your needs before you even realize you have them. Through mutual respect and a deep understanding of our patients, we wholeheartedly provide each and every individual an exceptional experience

• Kodawari 拘りor Determination: a relentless pursuit of precision, quality, and perfection of one's craft. We are always improving ourselves and our practice. We take no shortcuts when it comes crafting the best possible patient experience we can offer

• Ichig-o Ichi-e 一期一会 or One Time, One Meeting: a unique Japanese cultural concept of treasuring every person we meet. While we hope everyone that comes to KITSU Eye Care becomes lifelong patrons, we believe we should treat every patient experience as if it were our one and only meeting.

OUR NAME

KITSU is a derivative of Kitsune the Japanese word for fox. Anyone who has lived in Annapolis or Eastport for a time knows of our abundant fox population. Foxes are often found in the borders between city and nature which reflects our belief that our office can be modern and high tech but still have respect for the natural world around us. A belief that is shared by many in Annapolis with our proximity to the Chesapeake Bay while also serving as the capital city of Maryland.

Meet Our Doctor